Privacy Policy

Welcome to Vehicle Consulting East Anglia, a trading name of C&N Consulting Services LTD ("we," "our," or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website (the "Website").

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our Website, you agree to the practices described in this policy.

Data We Collect

We may collect and process the following personal data:

Information You Provide

  • Name

  • Email address

  • Phone number

  • Address

  • Business details (if applicable)

  • Payment information (where applicable)

Automatically Collected Data

When you visit our Website, we may collect:

  • IP address

  • Browser type and version

  • Pages visited and time spent on the Website

  • Device and operating system details

  • Cookies and tracking data

Third-Party Data

We may receive personal data from:

  • Business partners

  • Marketing and advertising agencies

  • Publicly available sources

How We Use Your Data

We use your personal data to:

  • Provide and improve our services

  • Process transactions and orders

  • Respond to enquiries and customer support requests

  • Send marketing communications (with your consent)

  • Comply with legal obligations

  • Prevent fraud and enhance security

We will only process your personal data where we have a legal basis, such as:

  • Your consent (e.g., marketing emails)

  • Contractual necessity (e.g., processing an order)

  • Legal compliance (e.g., tax obligations)

  • Legitimate interests (e.g., website analytics)

How We Share Your Data

We may share your personal data with:

  • Service providers (e.g., payment processors, hosting providers)

  • Business partners (where necessary for service delivery)

  • Regulatory authorities (if required by law)

  • Third-party marketing agencies (only with your consent)

We do not sell or rent your personal data to third parties.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting requirements.

Once data is no longer needed, we securely delete or anonymise it.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enhance website functionality

  • Analyse website traffic

  • Provide personalised content

You can manage cookie preferences via your browser settings. For more details, see our Cookie Policy.

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right to access – Request a copy of your data

  • Right to rectification – Correct inaccurate or incomplete data

  • Right to erasure – Request deletion of your data (subject to legal obligations)

  • Right to restrict processing – Limit how we use your data

  • Right to data portability – Receive your data in a transferable format

  • Right to object – Object to data processing for marketing or other purposes

  • Rights related to automated decision-making – Opt-out of profiling and automated decisions

To exercise these rights, contact us at chris@cnconsultingservices.com. We will respond within one month.

Data Security

We implement industry-standard security measures to protect your data from unauthorised access, alteration, or loss. However, no online system is 100% secure, so we cannot guarantee absolute security.

Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing any personal data.